This is not a one time occurrence. Waiting for long periods of time has been the case for the last 4 times I've gone into this bank.
For several customers to have to stand and wait 10-15 min for 2 tellers who are chatting and laughing about gardening with the customer at their window is inexcusable. This is rude and necessary.
They are absolutely the worst bank I have ever been too. Will be closing my account immediately.
Meanwhile, there are several bank employees sitting in their cubicles with no customers and they're not on the phone, but no one seems to be able to help.
I have tried calling this branch and there is always a recording saying that they cannot answer because all members are helping customers. This is unacceptable.
I've been in other banks in Grand Rapids and have never been treated this way at those businesses.
Time to switch banks !!
This branch definitely could use improvement. The teller line is always slow, they make a lot of errors, and they are rude - specifically a teller named Quinn. Instead of getting our change order for us she tells us we need to go get it inside, she barks orders about how we should do our deposits, and even one time she messed up our change order and when I called to let her know she replied "oh well you didn't write it down on the paper! You can come back and pick it up! (My order was shorted) I then told her I couldn't come back since I had to open my store; I informed her I could have someone come pick it up once I was double covered and she replied ok n hung up!! They do not process drop box deposits in a timely manner(in another incident Quinn told me "oh we don't process those till the next business day no one ever told you that!?!) (so rude); I have even gone in to pick it up and have offered to wait for them to process it while I'm there and they refused!! They expected me to come back instead of helping me then and there. Monday's are busy business days - I've never been to a bank that doesn't prepare for this. Usually bankers will come in and get those done right away so businesses can pick up and be on their way. I have walked in before at 915 am and they still hadn't even pulled them out!! I have waited in a long line while I've watched the head teller stand there and talk to other workers. They are very non-personal, every person gets the same script greeting and they simply do not go out of their way to provide great customer service. During the last 3 years that I have banked with this Wells Fargo there have been only a few helpful and kind people here, one is Tony, who isn't even a teller but helped me in a crunch and the 2 others no longer work there. They need to get some personable and positive people in there who focus on customer service.
Closed my account in 2011 best decision ever made i was getting fees on my account that i didn't even know existed or was told about poor poor poor
Wells Fargo Bank is a US Bank based in Grand Rapids, Minnesota. Wells Fargo Bank is located at 220 NW 1st Ave, Grand Rapids, MN 55744, USA.
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